Does technical support exist for this company? I guess this is the kind of service $2700 gets you these days.

Anthony Michael 

Yes, support does exist but indeed it can take a while and nevertheless anyone in the open community is free to offer advice 

I see a mix of issues so you are welcome to send me the file

But these are the things I would be checking: https://gateway.sdl.com/apex/communityknowledge?articleName=000003606 
With regards to the second error below, there is this:https://gateway.sdl.com/apex/communityknowledge?articleName=000014936, but its only valid if MultiTrans is involved somehow?

Looking forward to your confirmation

Lyds

Thanks for your prompt reply. We already solved the issue at our end.

Anthony Michael  - Fab any confirmation what the issue was so the rest of the community can benefit if they too find similar issues 

Not really, the IT team at my company was able to quickly solve it. You guys really need to improve your tech support, I have been using your product for over a decade and this has always been a problem. 

Anthony Michael fair enough. Type of tech support and the function is services is one aspect. Understanding from issues posted to see if we can fix things in the solution is another.  I guess if it was self-fixed the issue was user/file related. I am still willing to look at the file to see what precautions (if any) we can put in place when it comes to file type management, as to avoid such errors in the future

Lyds 

Regarding these kinds of issues, I would love to collaborate, but I really don't have the time to deal with your consistently slow response. It is a question of trust - you guys have to show me that you can deliver better service.

Anthony Michael I hear you. Paid support is there to collaborate with consistency. Via the community it is open to anyone to contribute when they can. If you feel you have insight/feedback or issues that is product related, and you want to collaborate - then indeed let's do so. As mentioned, type of tech support and the function it services is one aspect, improving the solution overall is another. Will PM you to see if we can at least address file type processing (depending)