Unable to log in on Trados Live. 'Your RWS ID is not linked to any RWS Language Cloud Account. When I try to create an RWS Language Cloud Account, I get the message: An account has already been linked to your organization. Nothing I can do. I wonder if

Question

Support ticket opened 3 days ago. Response today: 
 "Thank you for contacting RWS Support. I've sent your request to our developers and will let you know once this has been solved. Kind regards, 
 In the meanwhile, I can't work with Trados Live.

Oana Nagy · Answer

Hi Helene Minville , 
 I'm sorry you're going though this, I'm sure help will come soon. 
 Until you get a solution from the teams, please see if the below articles can help: 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000013278 ( this also applies for Studio 2022, so you can disregard the version mentioned in the article) 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000018097 
 Regards,

Trados Portfolio > 1. General

Unable to log in on Trados Live. 'Your RWS ID is not linked to any RWS Language Cloud Account. When I try to create an RWS Language Cloud Account, I get the message: An account has already been linked to your organization. Nothing I can do. I wonder if