I have an issue that Trados 2022 won't open.
I get the error message : "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index".
I tried a reinstall - didn't change anything.
Can someone please assist?
I'm sorry to hear that you're having trouble opening Trados Studio 2022. The error message you're seeing is usually related to a problem with the software's configuration files. Here's how you can try to resolve this issue:
Step 1: Close Trados Studio if it's open.
Step 2: Navigate to the folder where Trados Studio's configuration files are stored. This is typically located in the following directory: C:\Users\[Your Username]\AppData\Roaming\SDL\SDL Trados Studio\[Version Number]\.
Step 3: In this folder, you should see a file named 'UserSettings.xml'. Rename this file to something like 'UserSettings_old.xml'. This will allow Trados Studio to create a new configuration file the next time it starts up.
Step 4: Try opening Trados Studio again. If the problem was related to the configuration file, the software should now start up without any issues.
If you're still having trouble after trying these steps, it might be necessary to reinstall Trados Studio. Remember to back up any important data before doing so.
I hope this helps! If you have any other questions, feel free to ask.
All the best,
Luci
Hello,
Thanks for your suggestion.
I tried all the steps you suggestion, but that had no effect.
Anything else I can try?
Best regards,
Diane
Hello,
Thanks for your suggestion.
I tried all the steps you suggestion, but that had no effect.
Anything else I can try?
Best regards,
Diane
Please see this article and try to reset Trados to its default state: https://gateway.sdl.com/articles/SolutionArticles/000001417
Regards,
Luci
Hello,
So I followed those steps in that article and Trados opens now.
But it leads me to a screen where I am supposed to activate the product and when I try I get a message saying that I have reached the maximum number of registered devices for me current subscription.
Any suggestions now?
Please follow these steps to remove the connected device and then you will be able to simply log in to activate https://gateway.sdl.com/apex/communityknowledge?articleName=000013519
Regards,
Lucian
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