Hello,

My colleague is unable to open Trados 2022 (Trados Studio 2022 SR2 - 17.2.12.19268) and receives the following error message when she tries to do so: Index was out of range. Must be non-negative and less than the size of the collection. Parameter:index.

I have tried to repair it as well as uninstall and reinstall it, but the error message remains.

I have also tried the option of renaming the folders as per https://gateway.rws.com/csm?sys_kb_id=90b483908391625015c56180deaad33e&id=kb_article_view&sysparm_rank=4&sysparm_tsqueryId=92036b963bab2a5093afd79704e45a73, however there is no App Data folder so we are not able to rename it.

Please can you advise what other steps to take?

Thanks in advance,

Jane