Multiterm Trados 2024 and Excel import issue

Hello

with Trados 2024, having prepared a customer provided Excel, after having removed unnecessary characters such as < and > etc., and after downloading Multiterm App and plug-in from RWS App store, and having tried to load the termbase file, the hits that should appear on the top right corner of the editor view still refuse to be shown... Any suggestions, all help is appreciated.

I cannot find any responses to solve this problem

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