SDL Trados Studio 2017 license is lost every time I reboot my macbook

Question

Dear Colleagues, 
 maybe somebody experienced this problem, and could help me with it. 
 I have SDL Trados Studio 2017 Freelance Plus license. I have installed one SDL Trados Studio 2017 Freelance Plus on my Windows OS laptop, and it works Ok there, and the second SDL Trados Studio 2017 Freelance Plus I have installed on my Macbook with OS El Capitan using bootcamp, and it worked initially very good. But when I opened SDL Trados Studio 2017 Freelance Plus on my Macbook today the license window poped up notifying me that my license has expired. But I looked in my SDL Account, and it is still active there. How could it be possible? And how can I cope with this, as I urgently need Studio to meet the deadline with my current translation project. Could you please advise?

Roman Grant · Answer

Hi Myron, 
 
Indeed, I can see from your SDL Account that both activation's for Studio 2017 are in use. I would suggest to restart the computer and see if this solve the issue. However if the activation is corrupted you would need to log a Support Ticket to reset it. Please use the direct link below to log a Support Request: http://support.xl8.one/ 
 
Once logged our Support Team will be in contact with you shortly. 
 
Kind regards, 
 
Roman

Rodrigo Vásquez · Answer

Hello Myron, that has happened to me many times on my mac pro, for some strange reason even tough my user in an administrator Studio is not running as admin, so all you have to do is have your license unblock and VERY IMPORTANT, when you are about to activate close everything and launch studio as administrator (just right click the Studio icon and select launch as administrator). You can then activate and won't have that problem again.

Trados Portfolio > 2. Licensing and Installation

SDL Trados Studio 2017 license is lost every time I reboot my macbook