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SR3 disaster

Fridrik Fridriksson

Thank you SDL! After months of waiting for upgrade that would make Studio Freelance fully usable on Windows 10 / Bootcamp / iMac 5k late 2015 (I think it was in september I contacted you and was promised upgrade) you ruin my Studio. Only thing I get after installing your SR3 upgrade is "There is a problem with the installation. Studio cannot be run. If the problem perstists you will need to re-install Studio."

I have already run the upgrade twice and still nothing. Any advice?

And by the way - am I talking to SDL specialists here or a customer forum???

Regards,

Fridrik Fr.
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  • in reply to Michael Patotschka
    Hi ,

    Definitely a bad thing that we have caused you all this trouble. But perhaps a lesson worth noting from this is that it's never a good idea to upgrade your software at a critical time. It can probably wait until the weekend or even a few weeks later, so you do the upgrade at a time when things are perhaps a little less stressful.

    I think this would apply to any software. I've succumbed to the temptation of upgrading software when I shouldn't many times and have fallen foul of problems as a result on more than one occasion. Now I bite my fingers, try to put it out of my head and concentrate on the things that must get done first. Then upgrade when I've less at stake.

    I know this won't help anyone in this situation right now, but I do think this is an important point to take on board. In fact in today's age where it's so easy to run a VM you could even test it first in a safe environment before moving into production. Maybe something else to think about in the future.

    Kind regards

    Paul

    Paul Filkin | RWS Group

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