Cannot deactivate Studio 2015 license due to Windows reinstallation

Question

Hi all, I had to reinstall Windows 10 due to some errors, but I didn't know I had to deactivate my license first. I have checked all the possible suggestions and tried the method ( http://kb.sdl.com/#tab:SFTab:crumb:0 ), but since I don't have activated license on my laptop, I cannot deactivate anything. Can anyone give me suggestions? Thanks a lot!

Paul · Answer

Hi Peggy Lin , 
 
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link and then the licensing team can reset your licence: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

Cannot deactivate Studio 2015 license due to Windows reinstallation