I need to switch my existing SDL Trados license to a new machine, because my old machine was stolen

Question

Hello: 
 Last Thursday my PC was stolen, and it contained my working copy of SDL Trados 2017. I now have a new computer and just installed SDL Trados on it, but I can't use my license because it is associated with the old machine. Obviously, I can't access the old machine to deactivate the license from it. I need to use the software for some active projects. Fortunately, I do have the 30 day trial period, but I need the licensed version. Can you please help? 
 Regards, 
 Enrique

Paul · Answer

Hi Enrique Chi , 
 
For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Trados Portfolio > 2. Licensing and Installation

I need to switch my existing SDL Trados license to a new machine, because my old machine was stolen