Hi,

My license was deactivated as the payment was received a few days late, but Martina Beirne now told me that my new license should be available in my account. When I log in, I only see that my previous license is in use, and when I click on Deactivate offline, the Activation state indicates "Deactivation initiated" (the IT team here in the office tried to deactivate it yesterday but failed to do so).

It looks like I am stuck, the link to log a support ticket does not work and I am unable to deactivate properly and generate my new license.

Sorry if I am not very clear, I don't understand the issue really well either.

It just looks like something is stuck and prevent my new license to appear on my account.

Thanks for all your help, it's much appreciated. I also already contacted Serafino Graziosi from Canada with no luck.