Problem with loading document

Question

After switching from the demo to my own licensed SDL Trados I have had problems with loading files. When I have selected the languages the OK button do not respond and nothing happens. I have reinstalled the program once and it worked for a while and the same happened when I repaired the program, but only for a short time. Now I have tried to repair again with no luck. I could of course try to reload again but I am not happy having to reload the program tvice a week. 
 I hope someone can help me. 
 Best wishes, Steinunn

Paul · Answer

Hi Steinunn Stefánsdóttir , 
 
If you've tried a reinstall then please try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
If that doesn't help either then you should log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Trados Portfolio > 2. Licensing and Installation

Problem with loading document