Activation failed. Activation not allowed as remaining quantity is 0.

Question

Hello, 
I just tried to open trados 2017 and it asked me for the online activation code but when I enter the code it doesn't work. I have the following error message after I put on the translation code: Activation failed. Activation not allowed as remaining quantity is 0. 
 
 Can you please help me as I have a very urgent translation to work on and the client only sent me a package so I cannot get any work done with Trados!!! 
 
Kind regards, 
 Linda Konomi

Paul · Accepted Answer

Hi Linda Konomi , We have just reset your licence for you. It should be available for you to activate. So please try again and see if it's working now? Normally for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: http://support.xl8.one Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. Regards Paul

Trados Portfolio > 2. Licensing and Installation

Activation failed. Activation not allowed as remaining quantity is 0.