SDL Trados Studio 2015 Freelance license not working any more

Question

Hi! I have SDL Trados Studio 2015 Freelance since October 2015, but tonight all of a sudden I get a screen saying my licence expired (there is no expiry date though). I know that another user had the same problem a while ago and it was solved by resetting the license (please see here: community.sdl.com/.../7703 Could you please resolve this issue for me? Thanks and best regards, 
 
 Timo

Paul · Accepted Answer

Hi Timo Mistler , 
 
I have reset your licence, but please note that for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

SDL Trados Studio 2015 Freelance license not working any more