Impossible to activate my extra activation license

Question

12:24

Hello,

I'm struggling to understand why I cannot activate my extra license.
Being away from home, with a fully efficient Internet connection, I cannot work with my Studio 2017 because the product activation is NOT accepting my license.

When I insert my activation code, an SDL window informs me that:
"Activation not successful" (in Italian "Attivazione non riuscita")
and
"Could not generate the license because:"

No other information is given after colon (!?).

Can you please help me to figure it out?

Thanks,
Marco Oberto
SDL Trados Studio 2017 Freelance Plus

Paul · Answer

Unknown said: I have made it (no idea what was the trick) this afternoon, 5 hours of time to get this out. 
 I don't think you did anything. We had a problem with the licensing servers today so once it was resolved you probably succeeded. Sorry for your inconvenience. 
 Unknown said: Apparently, you misunderstood my issue. My question was show to ACTIVATE my extra license; on the contrary, you're suggesting a way to DE-ACTIVATE. 
 No I didn't. I just answered both of you at once, and these procedures allow you to reset your licence if you are unable to activate the software because it's already showing as active when it's not. Probably less relevant to you but maybe useful in the future, as this is the most common licensing problem people have, and worth bookmarking. 
 Regards 
 Paul

Trados Portfolio > 2. Licensing and Installation

Impossible to activate my extra activation license