After the last Windows cumulative update, I get the error "Not found", both when clicking on the application .exe and on the icon. I've Repaired and reinstalled to no avail. I've also renamed the folder 14.0.0 to _old and to no avail either.
Hope you can help. Many thanks. Lorenzo
Hello Lorenzo Bermejo
I have spoken to support about this and unfortunately we do not as yet know what may be causing this other than a possible corrupt Windows installation.
The first thing I would suggest is to remove Studio completely from your system-
1)Disable your AntiVirus system
2) Uninstall Studio from the windows control panel first and then make sure you have manually removed these locations if there is anything left:
Studio 2017
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\
c:\Users\[USERNAME]\AppData\Roaming\SDL\ProjectApi\14.0.0.0\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\
c:\ProgramData\SDL\SDL Trados Studio\14\
c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\
c:\ProgramData\SDL\SDL Trados Studio\Studio5\
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\
3)Then run a Windows repair.
4) Now reinstall Studio 2017 via your SDL account
Please let me know if this has resolved the problem- If not we log a support ticket and get an engineer to have a look via remote webex for you.
Oana Nagy | RWS Group
_____________
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Hello Lorenzo Bermejo
I have spoken to support about this and unfortunately we do not as yet know what may be causing this other than a possible corrupt Windows installation.
The first thing I would suggest is to remove Studio completely from your system-
1)Disable your AntiVirus system
2) Uninstall Studio from the windows control panel first and then make sure you have manually removed these locations if there is anything left:
Studio 2017
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\
c:\Users\[USERNAME]\AppData\Roaming\SDL\ProjectApi\14.0.0.0\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\
c:\ProgramData\SDL\SDL Trados Studio\14\
c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\
c:\ProgramData\SDL\SDL Trados Studio\Studio5\
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\
3)Then run a Windows repair.
4) Now reinstall Studio 2017 via your SDL account
Please let me know if this has resolved the problem- If not we log a support ticket and get an engineer to have a look via remote webex for you.
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks for the update.
Glad you are back up and running.
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I have managed to resolve this with the following link: https://www.thewindowsclub.com/how-to-repair-or-rebuild-the-wmi-repository-on-windows-10. The error relates to the WMI (Windows Management Instrumentation). Resetting the WMI just resolved it fully.
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