I have installed the SDL Trados Freelancer in a desktop computer. Now I want to install it on the laptop. I went to my account in SDL and tried to deactivate it offline. The message on the activation status says deactivation initiated. I tried to activate the SDL on my laptop but it says 0 licenses remained, which means it recognizes still the SDL installed on the desktop computer. Any suggestion would be appreciated.
What is called 'offline' deactivation with a single license is explained simply here:
Single user offline deactivation
If you've completed the above, the next step is the 'offline' activation process as described here:
Single user offline activation
For more detailed help regarding offline activation/deactivation, see the support pages here:
Help single user offline activation/deactivation
The above also has links to further help on online activation and online deactivation, as described below...
Are you not able to instead perform the much simpler 'online' deactivation, as described here:
Single user online deactivation
Then 'online' activation here:
I hope some of the above is pertinent to your situation.
Feel free to come back for further help if there is anything you do not understand...
All the best,
Alison
Hi Gary Crabb,
There's loads of information about licensing here:
SDL Licensing Help 2015 & over
Regarding your first question:
Unknown said:I have a Studio 2015 Plus license. The installation is on my laptop. I recently installed 2015 on a new desktop machine and but no activation code appears available in my account for a second installation. I want to keep 2015 on both machines. In short, I need to activate on the new desktop machine. What am I missing?
Gary
- Do you have a Studio 2015 Freelance Plus license? If so, you should have a second license available unless it is still activated to an old computer. If this is the case, you can get free help with licensing (or installation) problems here:
Hi Gary Crabb,
There's loads of information about licensing here:
SDL Licensing Help 2015 & over
Regarding your first question:
Unknown said:I have a Studio 2015 Plus license. The installation is on my laptop. I recently installed 2015 on a new desktop machine and but no activation code appears available in my account for a second installation. I want to keep 2015 on both machines. In short, I need to activate on the new desktop machine. What am I missing?
Gary
- Do you have a Studio 2015 Freelance Plus license? If so, you should have a second license available unless it is still activated to an old computer. If this is the case, you can get free help with licensing (or installation) problems here:
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