Error message "not found" when starting Trados

Last week I was still able to translate in Trados (I translated a MemoQ file) and today I want to open Studio 2017 and I get an error message "Not found". It doesn't say what wasn't found. So I went to the program files folder / SDL / SDL Trados Studio where there are two maps: Studio4 and Studio5. I took the most recent and double clicked on SDLTradosStudio.exe. I get the same result.

The error log is:

<SDLErrorDetails time="10-Jan-18 6:12:30 PM">
  <ErrorMessage>Not found </ErrorMessage>
  <Exception>
    <Type>System.Management.ManagementException, System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</Type>
    <ErrorCode>NotFound</ErrorCode>
    <HelpLink />
    <Source>System.Management</Source>
    <HResult>-2146233087</HResult>
    <StackTrace><![CDATA[   at System.Management.ThreadDispatch.Start()
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObjectSearcher.Initialize()
   at System.Management.ManagementObjectSearcher.Get()
   at Sdl.TranslationStudio.Common.LicenseUtils.IsPartOfDomain()
   at Sdl.TranslationStudio.Common.LicenseUtils.get_HasDcLicenceCheckFailed()
   at Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
   at Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
   at Sdl.Desktop.Platform.Implementation.Studio.Run()
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.6413.8</EntryAssemblyFileVersion>
    <LoggedOnUser>DESKTOP-3I1IG95\Dieter</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-3I1IG95</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
  </Environment>
</SDLErrorDetails>

 

I don't see what's wrong.

Can anyone help?

Kind regards,

Dieter

Error dialog box in Trados Studio with a red 'X' icon and the message 'Not found'. Below are details such as ErrorCode: NotFound, Source: System.Management, and HResult: -2146233087. Buttons for Knowledge Base, Community, and OK are visible.

 

 



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[edited by: Trados AI at 11:23 AM (GMT 0) on 4 Mar 2024]
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