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Error message "not found" when starting Trados

Dieter Doum

Last week I was still able to translate in Trados (I translated a MemoQ file) and today I want to open Studio 2017 and I get an error message "Not found". It doesn't say what wasn't found. So I went to the program files folder / SDL / SDL Trados Studio where there are two maps: Studio4 and Studio5. I took the most recent and double clicked on SDLTradosStudio.exe. I get the same result.

The error log is:

<SDLErrorDetails time="10-Jan-18 6:12:30 PM">
  <ErrorMessage>Not found </ErrorMessage>
  <Exception>
    <Type>System.Management.ManagementException, System.Management, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</Type>
    <ErrorCode>NotFound</ErrorCode>
    <HelpLink />
    <Source>System.Management</Source>
    <HResult>-2146233087</HResult>
    <StackTrace><![CDATA[   at System.Management.ThreadDispatch.Start()
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObjectSearcher.Initialize()
   at System.Management.ManagementObjectSearcher.Get()
   at Sdl.TranslationStudio.Common.LicenseUtils.IsPartOfDomain()
   at Sdl.TranslationStudio.Common.LicenseUtils.get_HasDcLicenceCheckFailed()
   at Sdl.TranslationStudio.Common.Licencing.LicensingService.ShouldShowLicenseManager()
   at Sdl.TranslationStudio.Common.Licencing.LicensingService.StartupLicenseCheck()
   at Sdl.Desktop.Platform.Implementation.Studio.Run()
   at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.6413.8</EntryAssemblyFileVersion>
    <LoggedOnUser>DESKTOP-3I1IG95\Dieter</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-3I1IG95</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
  </Environment>
</SDLErrorDetails>

 

I don't see what's wrong.

Can anyone help?

Kind regards,

Dieter

Error dialog box in Trados Studio with a red 'X' icon and the message 'Not found'. Below are details such as ErrorCode: NotFound, Source: System.Management, and HResult: -2146233087. Buttons for Knowledge Base, Community, and OK are visible.

 

 

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[edited by: Trados AI at 11:23 AM (GMT 0) on 4 Mar 2024]
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  • in reply to Paul

    Hi Paul,

    As I didn't get any reply anymore from the community. I decided to de- and reinstall Studio again. I looked up in the manual how to do that and there I read "Before uninstalling, we recommend that you deactivate your product license. To do this, call up Help > Product Activation in the application". Of course I can't to that in the application as the app won't open.

    So in my account I go to licenses in order to deactivate "offline". Single-User Licenses > Activating the Product Offline > Deactivate Your Product Offline.

    4 = Follow the instructions to obtain a deactivation authorization for your SDL product.

    There are no instructions...

    5 = Copy the deactivation authorization.

    From where?

    Anyway also all the rest isn't possible from my account. (I put it in a Word file...) and I decide to deinstall without deactivating the license.

    Funny, now when uninstalling Trados gives the message: if you want to reinstall on the same computer you don't have to deactivate the license....

    OK fine. I deinstall Studio incl. Multiterm and reinstall both programs. Result: still the same, the product starts, I see checking license and then a small error screen pops up "Not found".

    In Task Manager I see always running Sdl.Desktop.ProductTelemetrics.Host.Windows (32 bit). Apparently this shouldn't have anything to do with it.

     

     

     

     
Reply
  • in reply to Paul

    Hi Paul,

    As I didn't get any reply anymore from the community. I decided to de- and reinstall Studio again. I looked up in the manual how to do that and there I read "Before uninstalling, we recommend that you deactivate your product license. To do this, call up Help > Product Activation in the application". Of course I can't to that in the application as the app won't open.

    So in my account I go to licenses in order to deactivate "offline". Single-User Licenses > Activating the Product Offline > Deactivate Your Product Offline.

    4 = Follow the instructions to obtain a deactivation authorization for your SDL product.

    There are no instructions...

    5 = Copy the deactivation authorization.

    From where?

    Anyway also all the rest isn't possible from my account. (I put it in a Word file...) and I decide to deinstall without deactivating the license.

    Funny, now when uninstalling Trados gives the message: if you want to reinstall on the same computer you don't have to deactivate the license....

    OK fine. I deinstall Studio incl. Multiterm and reinstall both programs. Result: still the same, the product starts, I see checking license and then a small error screen pops up "Not found".

    In Task Manager I see always running Sdl.Desktop.ProductTelemetrics.Host.Windows (32 bit). Apparently this shouldn't have anything to do with it.

     

     

     

     
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