Please help! setup not complete error is Package suite repair utility could not be installed Error number -1 message!

Question

I tried to contact through Gateway and website but none of the answers apply to my case. It's really urgent, I cannot work today 
 Thank you so much for the help!

Paul · Answer

Hi Anne Boss , 
 
It would be helpful to know what version of Studio you are using and what information you have looked at already. The likely issue is described in this KB for example: 
 
 gateway.sdl.com/.../communityknowledge 
 
If these is the article you looked at, and you have tried all the resolutions for your version of Studio without success then you should log a case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Ana-Maria Matefi · Answer

Hi Anne Boss , 
 
Please check your email, because you have an open case and you scheduled a remote session at 4PM with my colleague of the support team. 
 
In the email that the support team send you, you have a link where you need to log in in order to give access to my colleague for the remote session and he will help you to install your Studio 2017. 
 
Wish you a great day. 
 
Best regards, 
Ana-Maria Matefi

Paul · Answer

Hi Anne Boss , 
 
ok - is that just because it doesn't say 2011? A similar resolution may apply. However, I'm sure the support team will help you to work this out. Let us know what the resolution was... maybe we need a new KB article.

Trados Portfolio > 2. Licensing and Installation

Please help! setup not complete error is Package suite repair utility could not be installed Error number -1 message!