Hi,
I got an error message while deactivating my license on my laptop, but the deactivation still went through. Now, when I want to activate my license on my main computer, I got the error message: "Activation not allowed as remaining quantity is 0". So now I can't work on either computer.
I tried the offline deactivation, but I get the error message "An error has occurred with your offline-deactivation."
Now I can't work at all. Any idea?
Hi Sandrine Guyennet ,
It sounds as though you need to do a force return to make sure the licence is avaiable to you, You didn't tell us what version you use for hopefully one of these will do the trick.
For SDL Trados 2015 and SDL Trados Studio 2017.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
For SDL Trados 2011 and SDL Trados Studio 2014.
Use this KB article ( https://gateway.sdl.com/apex/communityknowledge?articleName=000001379 ) and follow the instructions.
For SDL Trados 2007 and SDL Trados Studio 2009.
Use this KB article ( https://gateway.sdl.com/apex/communityknowledge?articleName=000001393 ) and follow the instructions.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Sandrine Guyennet ,
It sounds as though you need to do a force return to make sure the licence is avaiable to you, You didn't tell us what version you use for hopefully one of these will do the trick.
For SDL Trados 2015 and SDL Trados Studio 2017.
Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.
For SDL Trados 2011 and SDL Trados Studio 2014.
Use this KB article ( https://gateway.sdl.com/apex/communityknowledge?articleName=000001379 ) and follow the instructions.
For SDL Trados 2007 and SDL Trados Studio 2009.
Use this KB article ( https://gateway.sdl.com/apex/communityknowledge?articleName=000001393 ) and follow the instructions.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
