Update to Studio SR114.1.10010.18573

Question

Hi, I just installed the latest update and I am experiencing some difficulties to work. Whenever the software tries looking up a local TM or making a concordance search, I get the message "The object reference is not set to an instance of the object". And when I try accessing the project settings, I get the following message : 
 What can I do except a system restore to the previous version?

Paul · Answer

Hi François Poncelet , 
 
I suggest you do a reset. If you use this tool you can restore your old settings if it still doesn't work: 
 
 appstore.sdl.com/.../ 
 
And if it doesn't work please log a case with the support team and they can help you out. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

Update to Studio SR114.1.10010.18573