Activating Trados Studio 2015 on a second Mac

Question

I am running Trados Studio 2015 on an Apple iMac using VMWare Fusion to run Windows 7 as a virtual system from an external SSD. So far, so good, for several years now. Now I'm going overseas for several months and want to transfer Trados to my new MacBook Pro, using the same external SSD to run the same copy of Windows 7. When I connect the SSD to my MacBook and start up Windows, it's all fine, but Trados will not start up and requires an activation code. I have tried deactivating Trados on my original iMac, but when I then try to activate it on my MacBook, activation fails because the number of remaining activations is 0 (it says). 
 Just now, I tried again, failed again, and then found that I couldn't start up Trados on my original machine either -- same message. So I have gone through the Return License steps and am now waiting to see whether that will allow me to start up Trados on my iMac. (I really hope so as I'm in the middle of an urgent job!) But is there a way for me to safely try again to activate Trados on my MacBook?

Lydia Simplicio · Accepted Answer

Hello John Brannan , 
 
I have taken a look at your account and and reset the license, so you should now be able to activate Studio on both machines. 
 
Please let me know if this now works for you. 
 
As for upgrading, I would suggest that you take advantage of the current offers, as when you now upgrade to Studio 2017- you will receive Studio 2019 free of charge upon release.

Lydia Simplicio · Answer

John Brannan , 
 
As you have Studio Freelance PLUS- you can have the software installed and activated on any two machines at the same time.

Trados Portfolio > 2. Licensing and Installation

Activating Trados Studio 2015 on a second Mac