Hi, I've downloaded and installed Studio and MultiTerm 2019 and have access to the 30-day trial versions, but now 2019's activation code doesn't show on my Licenses list. Where can I find my activation code?
Thanks in advance.
Hi, I've downloaded and installed Studio and MultiTerm 2019 and have access to the 30-day trial versions, but now 2019's activation code doesn't show on my Licenses list. Where can I find my activation code?
Thanks in advance.
Have you bought 2019 as part of an upgrade to 2017? If so, process the upgrade to 2017 first and the 2019 upgrade will then become available.
As pointed out by Paul here:
All the best
Alison
Hi Yves Lanthier,
If there is a 2017 upgrade available then you should try that. It should then offer you the upgrade to 2019.
If that works it will be faster than contacting support.
Do you have a support contract? If not, you can get free licensing help if you need it.
Try the 2017 upgrade first...
All the best,
Ali :)
Lydia Simplicio | RWS Group
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Unknown said:Now I can't find CU12 on my Licenses page, which I've refreshed several times. CU12 is dated today (July 31st), so it may show only later on?
(I can't find anything clickable on the page sent explaining CU's…)
CU 12... aka Cumulative Update 12. CU's are delivered through the product. So when you start Studio 2017 you will be prompted to update to this latest CU12.
If you already deactivated 2017 then install it manually from here:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Unknown said:Now I can't find CU12 on my Licenses page, which I've refreshed several times. CU12 is dated today (July 31st), so it may show only later on?
(I can't find anything clickable on the page sent explaining CU's…)
CU 12... aka Cumulative Update 12. CU's are delivered through the product. So when you start Studio 2017 you will be prompted to update to this latest CU12.
If you already deactivated 2017 then install it manually from here:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub