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Jin Rinehart

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    Hi 

    No problem...

    If you can't see a manual 'Return license' on your SDL Account Licensing page here:

    Screenshot of Trados Studio SDL Account Licensing page with a highlighted 'Return License' link on the right side.

    ... or don't know how to, you can contact the SDL licensing help team free of charge online, here:

     
    Here's how it looks:
     
    Screenshot of the 'Submit New Translation Productivity Case' page with two options: 'Submit Case' and 'Request License Reset'.
     
     
    Click on the 'Request License Reset' link on the right and a live chat form should pop up, through which you can give details and someone will chat with you live.
     
    If for any reason that doesn't happen, click on 'Submit Case' and a longer form will pop up. Fill out all the details, selecting 'Licensing' at the 'Case type' line and giving your email address accurately as this is how you will be contacted.
     
    Licensing issues are always dealt with within 24 hours.
     
    All the best,
    Ali
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 11:25 AM (GMT 0) on 4 Mar 2024]
Reply
  • 0

    Hi 

    No problem...

    If you can't see a manual 'Return license' on your SDL Account Licensing page here:

    Screenshot of Trados Studio SDL Account Licensing page with a highlighted 'Return License' link on the right side.

    ... or don't know how to, you can contact the SDL licensing help team free of charge online, here:

     
    Here's how it looks:
     
    Screenshot of the 'Submit New Translation Productivity Case' page with two options: 'Submit Case' and 'Request License Reset'.
     
     
    Click on the 'Request License Reset' link on the right and a live chat form should pop up, through which you can give details and someone will chat with you live.
     
    If for any reason that doesn't happen, click on 'Submit Case' and a longer form will pop up. Fill out all the details, selecting 'Licensing' at the 'Case type' line and giving your email address accurately as this is how you will be contacted.
     
    Licensing issues are always dealt with within 24 hours.
     
    All the best,
    Ali
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 11:25 AM (GMT 0) on 4 Mar 2024]
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