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Hi,
I'm having issues with 2019 so I uninstalled it and reinstalled 2017.
I'm trying to activate 2017 with my 2019 licence and I get the message 'Licence expired'.
What can I do.
Thanks.
Hi,
I'm having issues with 2019 so I uninstalled it and reinstalled 2017.
I'm trying to activate 2017 with my 2019 licence and I get the message 'Licence expired'.
What can I do.
Thanks.
Hello Michel Addison ,
What issues are you having with Studio 2019- have you logged a support ticket?
I can see from your account you processed the upgrade some time ago which means that you will no longer have a Studio 2017 license in your account.
To run Studio 2017- you will need to ensure you have installed CU13- https://gateway.sdl.com/apex/communityknowledge?articleName=000007654
Now reinstall Studio 2019 (on the same machine) and activate. Now you should be able to run Studio 2017.
Please let me know if this works for you.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Michel Addison ,
What issues are you having with Studio 2019- have you logged a support ticket?
I can see from your account you processed the upgrade some time ago which means that you will no longer have a Studio 2017 license in your account.
To run Studio 2017- you will need to ensure you have installed CU13- https://gateway.sdl.com/apex/communityknowledge?articleName=000007654
Now reinstall Studio 2019 (on the same machine) and activate. Now you should be able to run Studio 2017.
Please let me know if this works for you.
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
