Deactivation error

Question

Suddenly I am unable to deactivate my license to switch to my laptop. I get an error saying there are multiple instances running and to close the other instances. This is not the case and I've double checked in Task Manager and Processes. I tried ending the Winword process but it didn't help.

Paul · Answer

Hi CATHERINE RUSHTON 
 
It's a good idea to provide details of the version of Studio you are using. But perhaps you can follow the appropriate instructions to force return the licence so it's available to you on the other computer. 
 
For SDL Trados 2007 and SDL Trados Studio 2009 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. 
 
For SDL Trados 2011 and SDL Trados Studio 2014 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. 
 
For SDL Trados 2015, SDL Trados Studio 2017 and 2019 use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. 
 
You should do a reset of Studio on the offending laptop to try and resolve the problem of the multiple instances. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

Deactivation error