Windows 10 crashed without deactivating Studio 2017 Freelance

Question

Hello! 
 My recently Windows 10 crashed and I couldn't deactivate the license before it. Now, I need to activate the license for Studio 2017 Freelance in my older laptop in order to finish ASAP a project. What can I do? Thanks in advance!

Alison Field · Answer

Hi Patr&iacute;cia Chamorro 
 You can request a license reset via live chat here: 
 
 https://gateway.sdl.com/liveagentlicensing

Click on the right-hand button 'Request License Reset' and fill out the little form that appears. 
 Someone will help you very quickly, usually immediately. 
 
 In the rare event that there is nobody available, the button will be greyed out. Then, click on the 'Submit Case' button and fill that form out, being sure to give your email address accurately so they can contact you. Remember to click 'Licensing' in the 'Case Type' dropdown. You will have your license reset within 24h. 
 
 There is someone available via live chat, I just checked. 
 
 All the best, 
 Ali :)

Paul · Answer

Hi Patrícia Chamorro 
 
Worth noting that you can also do this yourself... in addition to the advice from Ali. Use the Self Service option in your MySDL account. Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions. 
 
Regards 
 
Paul

Trados Portfolio > 2. Licensing and Installation

Windows 10 crashed without deactivating Studio 2017 Freelance