I just wanted to deactivate my Studio 2017 SR1 Pro license (build 14.1.10013.37703) but received the following error message: "Deactivation failed. Could not revoke this license. - Revocation is either complete or revocation proof is already uploaded."
When restarting the application or checking status online, I can see that my license is still active. How do I force a deactivation?
Thanks in advance.
/Joan
Same problem here. I tried the suggested solution... to no avail.
I suggest you contact the licensing team. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the second option.
Regards
Paul
Paul Filkin | RWS Group
________________________
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I suggest you contact the licensing team. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the second option.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Seriously, guys, it's as simple as Paul says, go to gateway.sdl.com/liveagentlicensing and explain the problem you've had, what you've tried to resolve it, and they will sort things out for you REALLY quickly.
All the best,
Ali 
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