Can't deactivate SDL Trados 2019

Question

I need to deactivate my License (SDL Trados Studio 2019), as I've rebuilt my computer and forgot to deactivate my Trados Studio 2019 Freelance account.
I did not reinstall anything I kept the old hard drive but as my system changed the license server see it as invalid.
I tried to Force Return my license more times today but I got the following message:
"An error has occurred. An email has been sent to support to inform them of the error."
And nothing happens.
Please, help me to deactivate my license. Thank you.

Alison Field · Accepted Answer

Hi G&aacute;bor Moln&aacute;r

You can very quickly request a license reset and get free help with any licensing issues that are preventing you working, here: 
 
 liveagentlicensing

Have your license number ready.

Click on the right-hand button if it says 'Request license reset' and a short form will open up for you to fill in. You should have help almost immediately this way via live chat. 
 
 If the right-hand buttons reads 'No Agents Are Available' even after a few minutes, then click 'Submit case' and fill out the form it takes you to, selecting 'Licensing' at the Case Type entry and giving the email address you can be contacted on. 
 
 All the best, 
 Alison

Lennert Fransen · Answer

Hi, 
If you're still looking for more information to perform the force return or reset license, here's a video that explains how to return your license: 
 www.youtube.com/watch

Trados Portfolio > 2. Licensing and Installation

Can't deactivate SDL Trados 2019