In addition, I have SDL 2019 Pro running as trial version. I'm afraid to activate it because in my SDL account it appears as already activated.
In one computer, I had to reinstall Windows 10 again. My second computer is brand new where I installed SDL 2019 FP and then my account showed only one activation. When I installed the SR1, my installation became a trial version, then I activated it. Next thing, I have two activations. Please help. Thanks.
Hi ,
You can request a license reset via live chat here:
Click on the right-hand button if active 'Request License Reset' and fill out the little form that appears.
Someone will help you very quickly, usually immediately.
In the rare event that there is nobody available, the button will be greyed out with 'No Agents Are Available'. Then, click on the 'Submit Case' button and fill that form out, being sure to give your email address accurately so they can contact you. Remember to click 'Licensing' in the 'Case Type' dropdown. You will have your license reset within 24h.
All the best,
Ali [:D]
Glad to hear that, Ozzie O
Enjoy the rest of your week!
Ali
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