SDL 2019 SR1 not working properly.

Question

Hi all, 
 
 I installed SDL trados 2019 on my system. I opened a translatable file even. But when i opened the translation memory, it just closed the program, and is not opening again. Can someone help me with this?

Lydia Simplicio · Answer

Hello Vinay V K , 
 
Unfortunately you have not told us what your system specs are- (Operating System/RAM/Office version etc.- which is always a good starting point to try and problem solve. 
However, in similar cases, a complete update of the system has resolved many such cases- 
Please remember to run Studio 2019- we recommend the following as a minimum- 
To ensure everything is also up to date (including drivers- often an issue) please follow the steps as explained in the following Wiki's 
 community.sdl.com/.../3392.how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behavior-in-studiomultiterm 
Then once complete- and you have run a repair on Studio- please let me know if the problems are resolved.

Trados Portfolio > 2. Licensing and Installation

SDL 2019 SR1 not working properly.