VAT number entered is invalid.

Question

Hi, I need to enter my account, but after logging in, I'm stuck on the "Complete Registration" page. 
 I keep getting the error message that my VAT number entered is invalid, which is not true - I tripple-checked, it is definitely my correct VAT number. I cannot even enter the support page without completing this page. 
 Any ideas or suggestions would be greatly appreciated, thank you! 
 Kerstin

Lydia Simplicio · Answer

Hello Kerstin Lenhardt , 
 
I can see two accounts under your name (maybe coincidence?) . 
Were you working previously for SDL as a Vendore and are looking to upgrade? 
Or is this your firts Studio purchase? 
 
If a VAT number is not accepted, this is normally due to VIES not accepting the format/or forgetting to put DE infront of the number. 
 ec.europa.eu/.../vatRequest.html

Lydia Simplicio · Answer

Hello Kerstin Lenhardt , 
 
The account with the 2017 licence is under the GMX address. 
The second account uses a specific domain address rather than a generic GMX/Freenet one but holds no products. 
 
I have checked VIES myself and it does appear their system is not working properly (we make our own VAT checks based on VIES info). Also the old VAT number beginning with 29***** is also being rejected. 
 
I would check with your Finanzamt and also update your address details if you have since moved from Am E2

Denise Baldwin · Answer

Hello Kerstin 
You can still complete the "Complete Registration" page but just leave the VAT number blank. 
 gateway.sdl.com/.../communityknowledge 
Best regards 
Denise

Trados Portfolio > 2. Licensing and Installation

VAT number entered is invalid.