Deactivate and reactivate license

Question

Hello, 
 My computer crashed and Windows 10 was reinstalled. But the technician didn't deactivate my Trados Studio 2017 licence. I don't see the Return license button as explained in your tutorials and in the forums, but an option to deactivate the license that doesn't work. I need to use the software ASAP for a project. Could you please help?

Screenshot: 
 
 Regards, 
 
 Lucile

Lydia Simplicio · Answer

Hello Lucile Bousquet , 
 
My apologies but I have edited your post and removed the personal details that others could use. 
 
As you have a Freelance PLUS licence- you have TWO activations available- If you take a look at the screenshot you provided- you will see you still have - Available 0 1* 
Simply copy the activation code- restart Studio and when requested- paste the activation code into the activation box and you will be good to go. 
 
Once this second activation is used- you will have the ability to 'return' the lost activation.

Trados Portfolio > 2. Licensing and Installation

Deactivate and reactivate license