Hello everyone,

I bought a Trados Studio 2019 license today but I can't activate it.

I submitted a report and received an answer from SDL Trados Support Team proposing a remote session to solve the problem but, for some reason, they don't write back to my emails anymore.

Here is the problem: if I try to activate the license online, I get the following error message (translation: no license available):

Here is what is being displayed when I try alternative activation options:

I could activate my account offline, but my SDL account only has a deactivation link, since it registered that the license is already being used, although I didn't install the license on any computer other than mine.

So I can't activate my license online or offline, but I can't deactivate it either since the "deactivate option" is only available on my SDL account.

Could someone help me a little with this problem?

Thank you very much for your feedback!