Karin Mitchell

Try using View -> Reset Layout first. If thatg doesn't work close Studio and do a reset.  

You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it:

appstore.sdl.com/.../

But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Hi Paul

Thank you for your reply and suggestions which I followed religiously. It has allowed me to navigate to some extent in Studio, which I was unable to do before (had to use task manager to close) but I'm still getting the error messages: "Unexpected exception when initializing view part Fragment Matches" and "Failed to deactivate view Editor" whenever I try to open Translate a single document. I spent the weekend having to redo all my work directly into a PowerPoint document as I was unable to access any of my work in Studio (the problem I believe initially arose when I tried to save to Target and received the message that the document was corrupt). As I now have a large job to do I need to resolve this as soon as possible and wonder if uninstalling and reinstalling is my only option.

Kind regards

Karin

Hi Paul

Thank you for your reply and suggestions which I followed religiously. It has allowed me to navigate to some extent in Studio, which I was unable to do before (had to use task manager to close) but I'm still getting the error messages: "Unexpected exception when initializing view part Fragment Matches" and "Failed to deactivate view Editor" whenever I try to open Translate a single document. I spent the weekend having to redo all my work directly into a PowerPoint document as I was unable to access any of my work in Studio (the problem I believe initially arose when I tried to save to Target and received the message that the document was corrupt). As I now have a large job to do I need to resolve this as soon as possible and wonder if uninstalling and reinstalling is my only option.

Kind regards

Karin

Hello Karin Mitchell ,

Maybe the following helps-

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034055

Hi Steven

Many thanks for your suggestion which I followed. It helped in that I was able to retrieve some of my work but I still kept getting the error message "Failed to deactivate view Editor" when trying to open a new job. So in the end I went down the SDL Freshstart route which, fingers crossed, has resolved the issue.

Thanks again for your help.

Kind regards

Karin