Can you please advise?

Thanks a lot

Caroline

Hello Caroline PALLEGOIX ,

When you receive a message referring to the chainer logs, this is generally because the installer is being prevented from installing the necessary components.

You can work around this problem by manually installing Studio/MultiTerm

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029228

Please dont forget you must be logged on to your machine as ADMIN

Also, you may find the following SDL Community Wiki useful in ensuring everything is up to date-

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm Parts 1 and 2

Please let me know if you have resolved the problem.

Thanks a lot. It's veru technical to me and I prefer not clicking on single components-related things, but after reading all pages you suggested I'll start again with my antivirus unabled, since I know it has been blocking several programs I need so far.

Thanks a lot. It's veru technical to me and I prefer not clicking on single components-related things, but after reading all pages you suggested I'll start again with my antivirus unabled, since I know it has been blocking several programs I need so far.