Hello Marie-Christine Nguyen Vanho ,

After checking your account, the good news is, you already have an upgrade available to Studio 2017 through the PSA (support contract) that you had in 2015. This meant that when we released Studio 2017 in Nov 2016- you were entitled to a FREE upgrade (benefits of PSA).

Therefore, you simply need to process the upgrade in your account- and then you can upgrade from 2017- instead of having to buy a new licence (saving money).

As you have the FL PLUS version, you are entitled to install the software on two machines.

I would therefore suggest, once you have processed the upgrade in your account-

You can install 2017 on both computers- then upgrade to 2019 and install that too on the same PC's 

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/1290/how-to-begin-the-installation-process-of-sdl-trados-studio-2019-2017-starter-freelance-and-professional-single-user-licences-only

Although its always a good idea to have a back up PC - Microsoft ceases all support for Windows 7 from January 2020 and that we are (SDL) ourselves will no longer maintain support or provide application for W7 machines.

Hello,

I would like to have your advice before making the jump and make a big mistake : I'm working with my old computer since August until end of September on a big project that includes  several smalll files extracted from the new GroupShare 2017 "logs06". I'm trying currently to deliver files already translated to SDL but when I tried to Check in I have the message "You cannot checkin the selected files because an error occurred synchronizing the project" or when I try Cancel Check out, I have the message "You cannot cancel the checkout of selected files because an error occurred while synchronizing the project".

If I upgrade my old computer to Studio 2017, it will remove Studio 2015 licence right ? So once I launch Studio 2017, will I be able to open the project that I saved on my computer with the already translated files, and more important, can I Check in the files that are currently stuck ?

Thanks

Hello,

I would like to have your advice before making the jump and make a big mistake : I'm working with my old computer since August until end of September on a big project that includes  several smalll files extracted from the new GroupShare 2017 "logs06". I'm trying currently to deliver files already translated to SDL but when I tried to Check in I have the message "You cannot checkin the selected files because an error occurred synchronizing the project" or when I try Cancel Check out, I have the message "You cannot cancel the checkout of selected files because an error occurred while synchronizing the project".

If I upgrade my old computer to Studio 2017, it will remove Studio 2015 licence right ? So once I launch Studio 2017, will I be able to open the project that I saved on my computer with the already translated files, and more important, can I Check in the files that are currently stuck ?

Thanks

Hello Marie-Christine Nguyen Vanho ,

Are you able to confirm that you have the files stored on your local machine? (it is essential that you have the original processed/translated files stored before moving on to the next step)

Once you are sure the files are on your local machine- remove the project from Studio and then re-download the files from the client server.

Now in this new folder- swap the newly downloaded files for the files that you have already processed.

Once complete- you should now be able to open ( the quasi new project) in Studio- which contains the old processed files.

Thanks Steven. Yes, I always create a folder on my desktop where I save the project and the files, so I have the translated sdlxliff files in case (let's call it Folder 1).

So before I close Studio 2015, I remove the project from it. I install Studio 2017, open it to download the Project again that I will save on another folder (Folder 2) on my desktop ?

I swap in Folder 2 the files already translated from Folder 1, close Studio 2017, reopen it and then should see the files already translated ?

Thanks

Hi Steven, it worked ! I have been able to upgrade to Studio 2017 and check in the files to SDL. A big thank you from me and the SDL Project Managers.

Hello Marie-Christine Nguyen Vanho ,

Thanks for letting me know the solution worked and that you \\are now able to work again.