Error message when installing studio 2019 on Windows 10

Question

I'm trying to install Trados Studio 2019 (I have deleted the older 2014 version) on Windows 10 but it won't work and the following message keeps appearing. 
 Any ideas? 
 Please note I copied the message from Rebecca's thread which has had the same problem. See here for more information : community.sdl.com/.../trados-studio-2019-won-t-install---error-message

Thanks in advance,

Alison Field · Answer

Hi Nicolas Gouyette 
 
 You need to contact Installation Support, they can help you with this problem really quickly. 
 Here's where to go: 
 
 Licensing or installation issues 
 
 Fill in all the details required on the form and submit it. Select 'Installation' from the Case Type dropdown menu. 
 
 They will help you free of charge. 
 
 Make sure your email address is correct or nobody will be able to contact you. You will receive an auto-reply immediately then they will contact you ASAP, usually within 24 hours depending how busy they are. 
 
 All the best, 
 Ali

Trados Portfolio > 2. Licensing and Installation

Error message when installing studio 2019 on Windows 10