Pablo Broardo

If you didn't manage to deactivate your licence first then try resetting it yourself. 

You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2015, 2017 and 2019.

Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

Pablo Broardo

If you didn't manage to deactivate your licence first then try resetting it yourself. 

You can reset your own license by using the Self Service option in your MySDL account for SDL Trados 2015, 2017 and 2019.

Use this KB article ( gateway.sdl.com/.../communityknowledge ) and follow the instructions.

Hi Paul, thanks for your reply. But unfortunately, step three in this procedure indicates that I have to click the option "Return License" in my Licenses section, but I simply do not see that link. All I have is the Offline Deactivation option. Am I missing anyhting? Why can't I see the "Return License" option?

My apologies Pablo Broardo the problem is you have Professional version and the self service option is not available for this.  I only noticed that on seeing your screenshot.  Sorry.

You will need to log a case.  

For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the second option.

Right! I noticed the solution kept talking about the Freelance version but thought this was an oversight. The case is now logged, thanks anyways!