Hi everyone, I am trying to upgrade trados studio and after descompressing and when starting to install and error arises with Suite Load Exception, the error says Error reading the suite file, C:\ProgramData\PackageCache\SDL\SDLTradosStudio2017SR1\TranslationStudio Profesional.Suite.
Can anybody help to solve this?
Thanks beforehand.
Try following the instructions in this article:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034281
If that doesn't help I suggest you log a support case.
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Paul Filkin | RWS Group
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Hi Paul, I already tried that last night, but it did not work.
Hello Jesus Duran ,
Have you logged a support ticket?
Lydia Simplicio | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hello Jesus Duran ,
Have you logged a support ticket?
Lydia Simplicio | RWS Group
_______
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Yes, but nota response for the moment
Hi Steven Whale, I am Jesus from Spain, I logged a support ticked and for the moment no answer from Dorin, the only I got was a link to download the latest version of Trados Studio
Hello Jesus Duran ,
I can see from our logs Dorin sent you a WebEx invitation yesterday lunchtime.
Did you not receive this?
Please let me know and I will pass a message onto Support for you.
Lydia Simplicio | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
hI Jesus Duran ,
To close of this thread and to help others- our support team manually installed the msi modules from
C:ProgramData\Package Cache\SDL\SDLTradosStudio2017_SR1\modules
Now I believe Studio is working properly.
Lydia Simplicio | RWS Group
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Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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