Hi melisa,

The issue presented means that the components above failed to install. In this case you can submit a case with the technical team, for them to help you further.

Please use this link to log a case:

https://gateway.sdl.com/webtocase 

In "Case Type" field choose "Installation".

Hope it helps!

thank you so much Oana Nagy, I submitted the form. :)

Hello melisa ,

As this case has now been closed/resolved- I just wanted to post the resolution for others that may have similar issues-

https://www.sdltrados.com/products/trados-studio/system-requirements.html

Users still working with Windows 8- should be able to upgrade to 8.1 free of charge.

After the original W10 issues were ironed out- I would fully recommend upgrading to W10

Hello melisa ,

As this case has now been closed/resolved- I just wanted to post the resolution for others that may have similar issues-

https://www.sdltrados.com/products/trados-studio/system-requirements.html

Users still working with Windows 8- should be able to upgrade to 8.1 free of charge.

After the original W10 issues were ironed out- I would fully recommend upgrading to W10

Hi ,

Thank you so much for your suggestion...