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Error 0x80091007: Hash Data mismatch when installing SDLLicenseServerManager_2.0.27550

Nash Wu

I encountered a strange problem when installing SDLLicenseServerManager_2.0.27550, the following error message pops up during installation.

Background for this installation:

1. The Customer purchased the SafeNet license of SDL Trados Studio 2019, including 3 seats.

2. They do not have a separate server machine to install the SDLLicenseServerManager, so just could to install it in one personal office computer as Sevrer Role with LAN environment

3. I tried all their personal office computers that both Win7 SP1 or WIN 10 systems, but the same error appeared.

4. I tried the Offline installation solution, still met the same error.  

SDL License Server Manager setup failed with error message 'One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x80091007 - Hash mismatch encountered.'

You could also refer the Error Log file as below, thanks!

Fullscreen SDL_License_Server_Manager_20200414143429-error.txt Download 
[3568:4EA0][2020-04-14T14:34:29]i001: Burn v3.11.0.1701, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Users\tong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\.cr\SDLLicenseServerManager_2.0.27550.exe
[3568:4EA0][2020-04-14T14:34:29]i009: Command Line: '-burn.clean.room=E:\1临时\SDL\SDLLicenseServerManager_2.0.27550.exe -burn.filehandle.attached=624 -burn.filehandle.self=632'
[3568:4EA0][2020-04-14T14:34:29]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\1临时\SDL\SDLLicenseServerManager_2.0.27550.exe'
[3568:4EA0][2020-04-14T14:34:29]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\1临时\SDL\'
[3568:4EA0][2020-04-14T14:34:29]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\tong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429.log'
[3568:4EA0][2020-04-14T14:34:30]i000: Setting string variable 'WixBundleName' to value 'SDL License Server Manager'
[3568:4EA0][2020-04-14T14:34:30]i000: Setting string variable 'WixBundleManufacturer' to value 'SDL'
[3568:6538][2020-04-14T14:34:30]i000: Setting version variable 'WixBundleFileVersion' to value '2.0.27550.0'
[3568:4EA0][2020-04-14T14:34:30]i100: Detect begin, 4 packages
[3568:4EA0][2020-04-14T14:34:30]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}'
[3568:4EA0][2020-04-14T14:34:30]i000: Setting numeric variable 'VerOneInstalled' to value 0
[3568:4EA0][2020-04-14T14:34:30]w120: Detected partially cached package: NetFx47Redist, invalid payload: NetFx47Redist, reason: 0x80070003
[3568:4EA0][2020-04-14T14:34:30]i052: Condition 'NETFRAMEWORK45 >= 460798' evaluates to false.
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: NetFx47Redist, state: Absent, cached: Partial
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: InstallScript, state: Absent, cached: None
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: SentinelDriver, state: Present, cached: None
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: SDLLicensingTools, state: Absent, cached: None
[3568:4EA0][2020-04-14T14:34:30]i052: Condition 'not RebootPending' evaluates to true.
[3568:4EA0][2020-04-14T14:34:30]i052: Condition 'not VerOneInstalled' evaluates to true.
[3568:4EA0][2020-04-14T14:34:30]i199: Detect complete, result: 0x0
[3568:6538][2020-04-14T14:34:35]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3568:4EA0][2020-04-14T14:34:35]i200: Plan begin, 4 packages, action: Install
[3568:4EA0][2020-04-14T14:34:35]w321: Skipping dependency registration on package with no dependency providers: NetFx47Redist
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'NetFx47FullLog' to value 'C:\Users\tong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_000_NetFx47Redist.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleRollbackLog_InstallScript' to value 'C:\Users\tong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_001_InstallScript_rollback.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleLog_InstallScript' to value 'C:\Users\tong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_001_InstallScript.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleRollbackLog_SDLLicensingTools' to value 'C:\Users\tong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_002_SDLLicensingTools_rollback.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleLog_SDLLicensingTools' to value 'C:\Users\tong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_002_SDLLicensingTools.log'
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: NetFx47Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: InstallScript, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: SentinelDriver, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: SDLLicensingTools, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[3568:4EA0][2020-04-14T14:34:35]i299: Plan complete, result: 0x0
[3568:4EA0][2020-04-14T14:34:35]i300: Apply begin
[3568:4EA0][2020-04-14T14:34:35]i010: Launching elevated engine process.
[3568:4EA0][2020-04-14T14:34:35]i011: Launched elevated engine process.
[3568:4EA0][2020-04-14T14:34:36]i012: Connected to elevated engine.
[2930:31F0][2020-04-14T14:34:36]i358: Pausing automatic updates.
[2930:31F0][2020-04-14T14:34:36]i359: Paused automatic updates.
[2930:31F0][2020-04-14T14:34:36]i360: Creating a system restore point.
[2930:31F0][2020-04-14T14:34:36]w363: Could not create system restore point, error: 0x80070422. Continuing...
[2930:31F0][2020-04-14T14:34:36]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, options: 0x7, disable resume: No
[2930:31F0][2020-04-14T14:34:36]i000: Caching bundle from: 'C:\Users\tong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\.be\SDLLicenseServerManager_2.0.27550.exe' to: 'C:\ProgramData\Package Cache\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\SDLLicenseServerManager_2.0.27550.exe'
[2930:31F0][2020-04-14T14:34:36]i320: Registering bundle dependency provider: {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, version: 2.0.27550.0
[2930:31F0][2020-04-14T14:34:36]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, resume: Active, restart initiated: No, disable resume: No
[3568:0960][2020-04-14T14:34:36]w343: Prompt for source of package: NetFx47Redist, payload: NetFx47Redist, path: E:\1临时\SDL\Redist\NETFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[3568:0960][2020-04-14T14:34:36]i338: Acquiring package: NetFx47Redist, payload: NetFx47Redist, download from: download.microsoft.com/.../NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[2930:6B7C][2020-04-14T14:34:37]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, expected: 76054141A492BA307595250BDA05AD4E0694CDC3, actual: 909A74C2E1C8988FDA8E5F0848D01548C9188070
[2930:6B7C][2020-04-14T14:34:37]e000: Error 0x80091007: Failed to verify hash of payload: NetFx47Redist
[2930:6B7C][2020-04-14T14:34:37]e310: Failed to verify payload: NetFx47Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, error: 0x80091007. Deleting file.
[2930:6B7C][2020-04-14T14:34:37]e000: Error 0x80091007: Failed to cache payload: NetFx47Redist
[3568:0960][2020-04-14T14:34:37]e314: Failed to cache payload: NetFx47Redist from working path: C:\Users\tong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\NetFx47Redist, error: 0x80091007.
[3568:0960][2020-04-14T14:34:37]e349: Application requested retry of payload: NetFx47Redist, encountered error: 0x80091007. Retrying...
[3568:0960][2020-04-14T14:34:37]w343: Prompt for source of package: NetFx47Redist, payload: NetFx47Redist, path: E:\1临时\SDL\Redist\NETFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[3568:0960][2020-04-14T14:34:40]i338: Acquiring package: NetFx47Redist, payload: NetFx47Redist, download from: download.microsoft.com/.../NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[2930:6B7C][2020-04-14T14:34:40]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, expected: 76054141A492BA307595250BDA05AD4E0694CDC3, actual: 909A74C2E1C8988FDA8E5F0848D01548C9188070
[2930:6B7C][2020-04-14T14:34:40]e000: Error 0x80091007: Failed to verify hash of payload: NetFx47Redist
[2930:6B7C][2020-04-14T14:34:40]e310: Failed to verify payload: NetFx47Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, error: 0x80091007. Deleting file.
[2930:6B7C][2020-04-14T14:34:40]e000: Error 0x80091007: Failed to cache payload: NetFx47Redist
[3568:0960][2020-04-14T14:34:40]e314: Failed to cache payload: NetFx47Redist from working path: C:\Users\tong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\NetFx47Redist, error: 0x80091007.
[3568:0960][2020-04-14T14:34:40]e349: Application requested retry of payload: NetFx47Redist, encountered error: 0x80091007. Retrying...
[3568:0960][2020-04-14T14:34:40]w343: Prompt for source of package: NetFx47Redist, payload: NetFx47Redist, path: E:\1临时\SDL\Redist\NETFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[3568:0960][2020-04-14T14:34:43]i338: Acquiring package: NetFx47Redist, payload: NetFx47Redist, download from: download.microsoft.com/.../NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[2930:6B7C][2020-04-14T14:34:43]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, expected: 76054141A492BA307595250BDA05AD4E0694CDC3, actual: 909A74C2E1C8988FDA8E5F0848D01548C9188070
[2930:6B7C][2020-04-14T14:34:43]e000: Error 0x80091007: Failed to verify hash of payload: NetFx47Redist
[2930:6B7C][2020-04-14T14:34:43]e310: Failed to verify payload: NetFx47Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, error: 0x80091007. Deleting file.
[2930:6B7C][2020-04-14T14:34:43]e000: Error 0x80091007: Failed to cache payload: NetFx47Redist
[3568:0960][2020-04-14T14:34:43]e314: Failed to cache payload: NetFx47Redist from working path: C:\Users\tong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\NetFx47Redist, error: 0x80091007.
[3568:4EA0][2020-04-14T14:34:43]e000: Error 0x80091007: Failed while caching, aborting execution.
[2930:31F0][2020-04-14T14:34:43]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, resume: None, restart: None, disable resume: No
[2930:31F0][2020-04-14T14:34:43]i330: Removed bundle dependency provider: {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
[2930:31F0][2020-04-14T14:34:43]i352: Removing cached bundle: {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, from path: C:\ProgramData\Package Cache\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\
[2930:31F0][2020-04-14T14:34:43]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, resume: None, restart initiated: No, disable resume: No
[3568:4EA0][2020-04-14T14:34:43]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart:  No



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[edited by: Trados AI at 11:36 AM (GMT 0) on 4 Mar 2024]
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