Error 0x80091007: Hash Data mismatch when installing SDLLicenseServerManager_2.0.27550

Question

I encountered a strange problem when installing SDLLicenseServerManager_2.0.27550, the following error message pops up during installation. 
 Background for this installation: 
 1. The Customer purchased the SafeNet license of SDL Trados Studio 2019, including 3 seats. 
 2. They do not have a separate server machine to install the SDLLicenseServerManager, so just could to install it in one personal office computer as Sevrer Role with LAN environment 
 3. I tried all their personal office computers that both Win7 SP1 or WIN 10 systems, but the same error appeared. 
 4. I tried the Offline installation solution, still met the same error. 
 
 You could also refer the Error Log file as below, thanks!

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 SDL_License_Server_Manager_20200414143429-error.txt 
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 [3568:4EA0][2020-04-14T14:34:29]i001: Burn v3.11.0.1701, Windows v10.0 (Build 17763: Service Pack 0), path: C:\Users	ong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\.cr\SDLLicenseServerManager_2.0.27550.exe
[3568:4EA0][2020-04-14T14:34:29]i009: Command Line: '-burn.clean.room=E:\1临时\SDL\SDLLicenseServerManager_2.0.27550.exe -burn.filehandle.attached=624 -burn.filehandle.self=632'
[3568:4EA0][2020-04-14T14:34:29]i000: Setting string variable 'WixBundleOriginalSource' to value 'E:\1临时\SDL\SDLLicenseServerManager_2.0.27550.exe'
[3568:4EA0][2020-04-14T14:34:29]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'E:\1临时\SDL\'
[3568:4EA0][2020-04-14T14:34:29]i000: Setting string variable 'WixBundleLog' to value 'C:\Users	ong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429.log'
[3568:4EA0][2020-04-14T14:34:30]i000: Setting string variable 'WixBundleName' to value 'SDL License Server Manager'
[3568:4EA0][2020-04-14T14:34:30]i000: Setting string variable 'WixBundleManufacturer' to value 'SDL'
[3568:6538][2020-04-14T14:34:30]i000: Setting version variable 'WixBundleFileVersion' to value '2.0.27550.0'
[3568:4EA0][2020-04-14T14:34:30]i100: Detect begin, 4 packages
[3568:4EA0][2020-04-14T14:34:30]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}'
[3568:4EA0][2020-04-14T14:34:30]i000: Setting numeric variable 'VerOneInstalled' to value 0
[3568:4EA0][2020-04-14T14:34:30]w120: Detected partially cached package: NetFx47Redist, invalid payload: NetFx47Redist, reason: 0x80070003
[3568:4EA0][2020-04-14T14:34:30]i052: Condition 'NETFRAMEWORK45 >= 460798' evaluates to false.
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: NetFx47Redist, state: Absent, cached: Partial
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: InstallScript, state: Absent, cached: None
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: SentinelDriver, state: Present, cached: None
[3568:4EA0][2020-04-14T14:34:30]i101: Detected package: SDLLicensingTools, state: Absent, cached: None
[3568:4EA0][2020-04-14T14:34:30]i052: Condition 'not RebootPending' evaluates to true.
[3568:4EA0][2020-04-14T14:34:30]i052: Condition 'not VerOneInstalled' evaluates to true.
[3568:4EA0][2020-04-14T14:34:30]i199: Detect complete, result: 0x0
[3568:6538][2020-04-14T14:34:35]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3568:4EA0][2020-04-14T14:34:35]i200: Plan begin, 4 packages, action: Install
[3568:4EA0][2020-04-14T14:34:35]w321: Skipping dependency registration on package with no dependency providers: NetFx47Redist
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'NetFx47FullLog' to value 'C:\Users	ong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_000_NetFx47Redist.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleRollbackLog_InstallScript' to value 'C:\Users	ong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_001_InstallScript_rollback.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleLog_InstallScript' to value 'C:\Users	ong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_001_InstallScript.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleRollbackLog_SDLLicensingTools' to value 'C:\Users	ong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_002_SDLLicensingTools_rollback.log'
[3568:4EA0][2020-04-14T14:34:35]i000: Setting string variable 'WixBundleLog_SDLLicensingTools' to value 'C:\Users	ong\AppData\Local\Temp\SDL_License_Server_Manager_20200414143429_002_SDLLicensingTools.log'
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: NetFx47Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: InstallScript, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: SentinelDriver, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
[3568:4EA0][2020-04-14T14:34:35]i201: Planned package: SDLLicensingTools, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[3568:4EA0][2020-04-14T14:34:35]i299: Plan complete, result: 0x0
[3568:4EA0][2020-04-14T14:34:35]i300: Apply begin
[3568:4EA0][2020-04-14T14:34:35]i010: Launching elevated engine process.
[3568:4EA0][2020-04-14T14:34:35]i011: Launched elevated engine process.
[3568:4EA0][2020-04-14T14:34:36]i012: Connected to elevated engine.
[2930:31F0][2020-04-14T14:34:36]i358: Pausing automatic updates.
[2930:31F0][2020-04-14T14:34:36]i359: Paused automatic updates.
[2930:31F0][2020-04-14T14:34:36]i360: Creating a system restore point.
[2930:31F0][2020-04-14T14:34:36]w363: Could not create system restore point, error: 0x80070422. Continuing...
[2930:31F0][2020-04-14T14:34:36]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, options: 0x7, disable resume: No
[2930:31F0][2020-04-14T14:34:36]i000: Caching bundle from: 'C:\Users	ong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\.be\SDLLicenseServerManager_2.0.27550.exe' to: 'C:\ProgramData\Package Cache\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\SDLLicenseServerManager_2.0.27550.exe'
[2930:31F0][2020-04-14T14:34:36]i320: Registering bundle dependency provider: {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, version: 2.0.27550.0
[2930:31F0][2020-04-14T14:34:36]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, resume: Active, restart initiated: No, disable resume: No
[3568:0960][2020-04-14T14:34:36]w343: Prompt for source of package: NetFx47Redist, payload: NetFx47Redist, path: E:\1临时\SDL\Redist\NETFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[3568:0960][2020-04-14T14:34:36]i338: Acquiring package: NetFx47Redist, payload: NetFx47Redist, download from: download.microsoft.com/.../NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[2930:6B7C][2020-04-14T14:34:37]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, expected: 76054141A492BA307595250BDA05AD4E0694CDC3, actual: 909A74C2E1C8988FDA8E5F0848D01548C9188070
[2930:6B7C][2020-04-14T14:34:37]e000: Error 0x80091007: Failed to verify hash of payload: NetFx47Redist
[2930:6B7C][2020-04-14T14:34:37]e310: Failed to verify payload: NetFx47Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, error: 0x80091007. Deleting file.
[2930:6B7C][2020-04-14T14:34:37]e000: Error 0x80091007: Failed to cache payload: NetFx47Redist
[3568:0960][2020-04-14T14:34:37]e314: Failed to cache payload: NetFx47Redist from working path: C:\Users	ong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\NetFx47Redist, error: 0x80091007.
[3568:0960][2020-04-14T14:34:37]e349: Application requested retry of payload: NetFx47Redist, encountered error: 0x80091007. Retrying...
[3568:0960][2020-04-14T14:34:37]w343: Prompt for source of package: NetFx47Redist, payload: NetFx47Redist, path: E:\1临时\SDL\Redist\NETFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[3568:0960][2020-04-14T14:34:40]i338: Acquiring package: NetFx47Redist, payload: NetFx47Redist, download from: download.microsoft.com/.../NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[2930:6B7C][2020-04-14T14:34:40]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, expected: 76054141A492BA307595250BDA05AD4E0694CDC3, actual: 909A74C2E1C8988FDA8E5F0848D01548C9188070
[2930:6B7C][2020-04-14T14:34:40]e000: Error 0x80091007: Failed to verify hash of payload: NetFx47Redist
[2930:6B7C][2020-04-14T14:34:40]e310: Failed to verify payload: NetFx47Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, error: 0x80091007. Deleting file.
[2930:6B7C][2020-04-14T14:34:40]e000: Error 0x80091007: Failed to cache payload: NetFx47Redist
[3568:0960][2020-04-14T14:34:40]e314: Failed to cache payload: NetFx47Redist from working path: C:\Users	ong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\NetFx47Redist, error: 0x80091007.
[3568:0960][2020-04-14T14:34:40]e349: Application requested retry of payload: NetFx47Redist, encountered error: 0x80091007. Retrying...
[3568:0960][2020-04-14T14:34:40]w343: Prompt for source of package: NetFx47Redist, payload: NetFx47Redist, path: E:\1临时\SDL\Redist\NETFX47\NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[3568:0960][2020-04-14T14:34:43]i338: Acquiring package: NetFx47Redist, payload: NetFx47Redist, download from: download.microsoft.com/.../NDP47-KB3186497-x86-x64-AllOS-ENU.exe
[2930:6B7C][2020-04-14T14:34:43]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, expected: 76054141A492BA307595250BDA05AD4E0694CDC3, actual: 909A74C2E1C8988FDA8E5F0848D01548C9188070
[2930:6B7C][2020-04-14T14:34:43]e000: Error 0x80091007: Failed to verify hash of payload: NetFx47Redist
[2930:6B7C][2020-04-14T14:34:43]e310: Failed to verify payload: NetFx47Redist at path: C:\ProgramData\Package Cache\.unverified\NetFx47Redist, error: 0x80091007. Deleting file.
[2930:6B7C][2020-04-14T14:34:43]e000: Error 0x80091007: Failed to cache payload: NetFx47Redist
[3568:0960][2020-04-14T14:34:43]e314: Failed to cache payload: NetFx47Redist from working path: C:\Users	ong\AppData\Local\Temp\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\NetFx47Redist, error: 0x80091007.
[3568:4EA0][2020-04-14T14:34:43]e000: Error 0x80091007: Failed while caching, aborting execution.
[2930:31F0][2020-04-14T14:34:43]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, resume: None, restart: None, disable resume: No
[2930:31F0][2020-04-14T14:34:43]i330: Removed bundle dependency provider: {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}
[2930:31F0][2020-04-14T14:34:43]i352: Removing cached bundle: {xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, from path: C:\ProgramData\Package Cache\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}\
[2930:31F0][2020-04-14T14:34:43]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}, resume: None, restart initiated: No, disable resume: No
[3568:4EA0][2020-04-14T14:34:43]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart: No

Paul · Answer

Nash Wu 
 I suggest you log a case for licensing and installation for this customer. If they don't have a support contract use this link: 
 gateway.sdl.com/liveagentlicensing 
 You have two options: 
 1. Submit a case using a webform 2. Use live chat to get a licence reset 
 You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Nash Wu · Answer

Hi David, thank you for your suggestion, since the customer have installed a development environment higher than .Net 4.7 on their computers, so we cannot install .Net 4.7 directly. I also put this .Net 4.7 installation package in the required directory, but still can not pass the verification. (I suspect that it may be related to the customer's network access strategy) But now the customer's problem has been solved temporarily. We found a new computer and then installed and activated var offline solution successfully (offline solution link: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0028832 ). Thank you all .

Trados Portfolio > 2. Licensing and Installation

Error 0x80091007: Hash Data mismatch when installing SDLLicenseServerManager_2.0.27550