Hi Adibah Iskandar,

You can request a license reset via live chat here:

License reset

Click on the right-hand button 'Request License Reset' and fill out the little form that appears.

Someone will reply very quickly, usually immediately.

In the rare event that there is nobody available, the button will be greyed out with 'No Agents Are Available'. Then, click on the 'Submit Case' button and fill that form out, being sure to give your email address accurately so they can contact you. Remember to click 'Licensing' in the 'Case Type' dropdown. You should have your license problems resolved within 24h.

All the best,

Alison

I tried that already and now still waiting for the chat to connect to the agent, its been 15 minutes already

Hi Adibah Iskandar,

As you have a Freelance license, you should be able to reset your own licence:

Log in to your SDL online account and go to Licences then click on 'Return Licence' as shown here:

That should be all you need to do. 

Let me know here if that doesn't work...

All the best,

Ali 

Hi Adibah Iskandar,

As you have a Freelance license, you should be able to reset your own licence:

Log in to your SDL online account and go to Licences then click on 'Return Licence' as shown here:

That should be all you need to do. 

Let me know here if that doesn't work...

All the best,

Ali