Cristina Tohănean

It's normally only an issue under certain circumstances. What solutions did you try?  What plugins do you have installed?

Hi Paul, 

thanks for getting back this quick.

First, I uninstalled the Community Advanced Display Filter, then all the rest, since it didn't work, currently I don't have any plugins installed. Then, I renamed the local plugin folders (which are empty now), then I concluded with uninstalling trados and reinstalling it and this hasen't solved my problem either.

Cristina

Hi Paul, 

thanks for getting back this quick.

First, I uninstalled the Community Advanced Display Filter, then all the rest, since it didn't work, currently I don't have any plugins installed. Then, I renamed the local plugin folders (which are empty now), then I concluded with uninstalling trados and reinstalling it and this hasen't solved my problem either.

Cristina

Cristina Tohănean

In this case I suggest you log a support case.  

For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Ok, thanks a lot, I will do as suggested.