Hi 

There is a new 'support bot' that is appearing on the screen when you're on the SDL Community Licensing and Installation page:

If you can't see the text Hi, I'm a bot..., click on the up arrow on the green Trados Studio Licensing Support bar:

There's a 'Type here' line you can enter your request into after typing 'Hi':

If this doesn't trigger a response that helps you, you can request a license reset via live chat here:

License reset

Click on the right-hand button 'Request License Reset' and fill out the little form that appears.

Someone will reply very quickly, usually immediately. Tell them you need both your licenses reset, if that is the case.

In the rare event that there is nobody available, the button will be greyed out with 'No Agents Are Available'. Then, click on the 'Submit Case' button and fill that form out, being sure to give your email address accurately so they can contact you. Remember to click 'Licensing' in the 'Case Type' dropdown. You should have your license problems resolved within 24h.

All the best,

I've tried to Force Return my license several times，but it just keep showing me this. Could you check it out please？

I've tried to Force Return my license several times，but it just keep showing me this. Could you check it out please？

Hi Huang Zichao

I can't check this out, I'm not an SDL Support person, just another user trying to help.

Please contact Licensing Support by clicking this link:

License reset

Normally, the following screen will appear. Click on the button 'Request License Reset':

Fill out the form:

Then click 'Submit':

You will be able to chat online with a Licensing Support person immediately.

(If not, you can log a case via the other button on the first screen 'Submit Case')

Ali