Day 5. I realized I had a second option: deactivating my licence before shutting down my computer (and activating it again the next day). I had an issue however yesterday trying to deactivate from the Editor view: while trying to do so, I could not close Trados anymore so I had to shut down my computer entirely (I did not note the error message but I will surely not try to deactivate from the Editor view again).

Starting my new workday today, the licence was still activated and I cannot access Trados... Unfortunately, there are no agents available for the reset (I have unused licences)!  Better laugh about it. And take my weekend. Cheers.

Day 5. I realized I had a second option: deactivating my licence before shutting down my computer (and activating it again the next day). I had an issue however yesterday trying to deactivate from the Editor view: while trying to do so, I could not close Trados anymore so I had to shut down my computer entirely (I did not note the error message but I will surely not try to deactivate from the Editor view again).

Starting my new workday today, the licence was still activated and I cannot access Trados... Unfortunately, there are no agents available for the reset (I have unused licences)!  Better laugh about it. And take my weekend. Cheers.

As deactivation seems to regularly stumble over this, I have noted the error message:

"Deactivation failed. Revocation is either complete or revocation proof is already uploaded."

Hugues Marianne

Have you resolved this now with suport?

Another error message I get is:

"Cannot set the active view to a view that is disabled or not available."

This comes after I have been able to deactivate my licence but cannot close Trados (all files and projects have been closed, I am in the Welcome view).

When this happens, I simply shut down the computer and Trados opens just fine the next day.

Hi Paul, thank you for following up. No, I am still waiting for an answer from Monica. I keep all my fingers crossed and I have a feeling something good will happen. And I will definitely let the community know about the solution. I am surely not the only one using (or wishing to use) Trados Studio over USB mobile tethering.

I found out that restarting Studio BEFORE deactivating the licence makes the shut down process a lot easier (no errors). I have updated the account of my daily routine accordingly.