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Wrong Languages Selected During Setup

Stefanie Praml

I have selected the wrong languages during setup. I have tried to deactivate the license, uninstalled and reinstalled the software. Whatever I do, the settings always persist. I cannot open any files now as they have different language settings. Please also see screenshot attached. What can I do? I am a bit lost and I have already spent a lot of time figuring it out.

Trados Studio error message dialog box stating 'The selected file does not match the expected file type' with an OK button.

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[edited by: Trados AI at 11:38 AM (GMT 0) on 4 Mar 2024]
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  • +1

    Hi

    It is possible to reset your installed languages which will then prompt you to enter your 5 languages when you next open Studio... Here's how:

    You need to reset the entry in the computer Registry to do this. 
    You can either do it yourself, or contact Installation Help to ask them to do it...
    IF AND ONLY IF you feel confident about editing the registry, here are instructions. It doesn't take long (10 mins on average).
    Follow the instructions precisely because editing the registry is a risky business...

    Close all SDL products.

    In your 'Type here to search' window at bottom left of your screen, type 'regedit'.

    Open the Registry Editor.

    Either search manually:

    The actual address for Studio 2019 is HKEY_CURRENT_USER\Software\Microsoft\LDSRClient15 (see other version numbers below*)

    Or use the search box:

    Click on 'Edit > Find' or use Ctrl+F 

    Registry Editor search box with 'Find what' field highlighted, ready for input.

    In the box that appears, type 'LDSRClient15' for Studio 2019 then hit 'Find'

    *it would be 'LDSRClient5' for Studio 2017 or -1,2,3 or -4 for earlier versions

    The search will take a while as the registry is very long and very complex:

    Registry Editor displaying a progress window with a message 'Searching the registry...' and a cancel button.

    When the registry key appears, right-click on it and select 'rename'. 

    Add 'old' to the end of the LDSRClient15 (or -1,2,3,4or5) Name.

    Close the registry.

    Open Studio and you should find that it prompts you to add your 5 languages again. Note that you don't need to add more than one variant of any language as all other variants of that language will work once it has been added, and you need to include your usual source language only once.

    Only do this if you feel confident enough to change your PC registry. If not, contact installation support here:

    Installation support

    Fill out the form, tick 'Installation' on the Case Type dropdown menu, explain that reinstalling did not solve your problem, quote this post as they may not know how to do the above, and give them an accurate email address to contact you on.

    All the best,

    Ali Slight smile
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    [edited by: Trados AI at 11:38 AM (GMT 0) on 4 Mar 2024]
  • 0 in reply to Alison Field

    Dear Ali,

    Thank you so much. It worked like a charm. I am all good to get back to work now.

    I am wondering, however, why SDL would make it so hard for a user to change those settings. Shouldn't there be a possibility to do this in the software? It is a rather expensive product, after all.

    Kind regards,
    Stefanie
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