Full activated - without a key?

Question

Hello, I am a licensed user of Trados Studio 2019 plus. I have two active licenses. 
 I had to delete Trados from my desktop PC to install a new version. For this purpose I deactivated the active key before. After I reinstalled the software, the software was immediately activated in full access. In the window under "Menu: Help/Product Activation/View Activation Code" no code is displayed anymore. In my online account there is also a license as open. A deactivation is not possible. 
 How can I activate Trados correctly - with my activation code? Unfortunately, it does not help to uninstall and reinstall the software. After the new installation, full access is reactivated without me having to assign my license key. 
 Who has this happened before and how was the problem solved? 
 Thanks a lot. 
 Friendly greetings Ren&eacute;

Lydia Simplicio · Accepted Answer

Hello Rene Lozar , 
 I can see that you have a Studio 2021 (upgrade) that hasn't yet been processed in your SDL Account. 
 Your current (active) license is 2019 FL PLUS. 
 If you reinstalled Studio 2019- the activation will be automatically picked up - meaning you don't need to reactivate again. 
 Should you wish to process the Studio 2021 upgrade- this Wiki article will help- 
 https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3183/how-to-install-and-activate-studio-2021-and-studio-2019-side-by-side

Lydia Simplicio · Answer

Hello Rene Lozar , 
 Indeed there is only one activation (officially) in use. 
 Is the second installation new? -ie you haven't previously installed Studio on that machine? 
 In which case the second installation may be the Trial version only. 
 Should, however, this not be the case, I suggest logging a license reset request via your SDL Account/Support - Licensing and installation and the team can look at this in more detail for you.

Trados Portfolio > 2. Licensing and Installation

Full activated - without a key?

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