Shelley Upton

Shelley Upton said:

Can anyone please tell me if this is actually true and, if so, how frequently I can safely activate/deactivate without falling foul of this rather peculiar restriction?

No, that advice is nonsense. The activation/deactivation is so easy these days it's designed to be used in this way.

Shelley Upton said:

my licence will become corrupt and I will have to purchase a new one.

More nonsense.  Even if it did become corrupt you will not be required to purchase a new one.  We just fix it!  You can log a support case, or come in here and we can log one for you, and the support team can resolve a licensing problem pretty quickly.

If you are still concerned then you also have the option to purchase a Freelance Plus licence so you actually have two licences that can be activated and then you don't need to do the deactivate/activate at all.

Shelley Upton

Shelley Upton said:

Can anyone please tell me if this is actually true and, if so, how frequently I can safely activate/deactivate without falling foul of this rather peculiar restriction?

No, that advice is nonsense. The activation/deactivation is so easy these days it's designed to be used in this way.

Shelley Upton said:

my licence will become corrupt and I will have to purchase a new one.

More nonsense.  Even if it did become corrupt you will not be required to purchase a new one.  We just fix it!  You can log a support case, or come in here and we can log one for you, and the support team can resolve a licensing problem pretty quickly.

If you are still concerned then you also have the option to purchase a Freelance Plus licence so you actually have two licences that can be activated and then you don't need to do the deactivate/activate at all.

Thank you so much, Paul, for setting my mind at rest.

This is the information I originally received:
"yes you can do the deactivate and reactivate but please that if you do this too often in time the license will be corrupted and then you will need to purchase a new license, you can do it from time to time but done weekly this will lead in time to corrupting the license"

I must admit, it seemed nonsensical to me! I am unlikely to use the software very much - I find others more intuitive - but this is very useful to know.

And I am most grateful to you for your super-speedy response!
:- )

Shelley Upton said:

"yes you can do the deactivate and reactivate but please that if you do this too often in time the license will be corrupted and then you will need to purchase a new license, you can do it from time to time but done weekly this will lead in time to corrupting the license"

Maybe they think it's like plugging and unplugging a dongle... eventually it gets loose and you need a new one ;-)

Paul said:

"yes you can do the deactivate and reactivate but please that if you do this too often in time the license will be corrupted and then you will need to purchase a new license, you can do it from time to time but done weekly this will lead in time to corrupting the license"

Maybe they think it's like plugging and unplugging a dongle... eventually it gets loose and you need a new one ;-)

If a reseller is giving out this sort of misinformation, would it be a good idea to find out who they are and contact them and advise them of where they're going wrong? Especially if they're doing it to pave the way for future financial gain?

My 5 cents' worth  ... of course you may already be doing this privately...

All the best,

Ali

Heh! I never thought of that!

Alas, it was not a reseller. It came via the website chat tool from the company's own staff - whom I am not going to name... we all have bad days, or are new at a job, or get the wrong end of the stick sometimes, and now I have the correct answer. Thank you again
:- )

Hi Shelley Upton,

That's lovely of you, I wish everyone was as generous-spirited as you! We do indeed all make mistakes!

All the best,

Ali