reactivation problem

Question

I need an SDL rep to assist in transferring my license following the death of my previous computer RIP

Bogdan-Stefan Vadean · Answer

Benjamin Schuster 
 Hello, 
 Please try resetting the license following the steps in the article below 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 Thank you, 
 Bogdan

Denise Baldwin · Answer

Hello Bejamin 
 Did the solution in the knowledge base article work for you? 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545 
 If not please let us know here so that we can assist. 
 Best regards 
 Denise

Trados Portfolio > 2. Licensing and Installation

reactivation problem